Overview
This Refund Policy applies to equipment quotes and orders placed with Energy—locators, cameras, transmitters, and accessories. Terms on a written quote or invoice control when they differ from this page.
Deposits
Some quoted orders require a deposit before we reserve or ship the kit. We state on the quote whether that deposit is credited to the invoice, refundable until the order is placed with the manufacturer, or non-refundable once the equipment is committed. Any non-refundable portion is listed before you authorize payment.
Unused returns
Unopened equipment in original packaging may be eligible for return if you contact us within the window stated on the invoice. Opened kits, custom configurations, and items marked non-returnable on the quote are not refundable except where the manufacturer requires it. Restocking fees, if any, appear on the quote.
Shipping damage
Inspect the crate on arrival. Report shortages or damage to us within the period listed on the packing slip so we can file a carrier claim and arrange a replacement. Keep the packaging until the claim is closed.
Manufacturer warranty
Vivax-Metrotech equipment is covered by the manufacturer’s warranty, not a separate Energy service contract. We help you start a warranty claim and quote replacement accessories when a part is out of warranty.
Disputes
If a billing question arises, contact us with the quote or invoice number so we can reconcile the kit, shipping, and any deposit. Chargebacks may pause an open order until the dispute is resolved.
Contact
Questions about this policy:
Address
1916 E 51ST Street 2FLBrooklyn, NY 11234